Last updated: February 17, 2025
Thank you for shopping at YumCart.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Our Promise to You
At YumCart, your satisfaction drives everything we do. We offer a 30-Day Risk-Free Guarantee, free return shipping, and fast refunds — all backed by secure transactions and dedicated support.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to YumCart, South Africa.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to YumCart, accessible from https://yumcart.co.za/
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Flexible Cancellation & Refund Policy
14-Day Satisfaction Guarantee
Cancel any Order within 5 days of delivery for a full refund – No-questions asked.
Free Return Shipping
We cover return costs! Request a prepaid label via info@yumcart.co.za.
Lightining Fast Refunds
Refunds processed within 5-business days of recieving your returned items.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Easy Return Conditions
To Qualify:
- Return item within 30 days of purchase.
- Products must be unused, in original packaging and include proof of purchase.
Non-returnable Items:
- Customised/Personalised Goods.
- Perishable Items (e.g. fresh groceries, flowers).
- Opened hygiene-related products.
3-Step Return Process
- Notify Us: Email info@@yumcart.co.za with your order number.
- Ship Stress-Free: Use our free-tracked return label for secure delivery.
- Track your refund: Recieve email updates at every stage:.
Note: Refunfd require reciept of goods or proof of return shipment.
Gifts
- Gift recipients recieve refunds as YumCart e-gift cards.
- Non-gift purchases refunded to the original payment method.
Your Security Matters
- Bank-Grade SSL encryption for all transaction
- Strict Confidentiality – no-sharing with 3rd parties.
- Compliance with South Africa’s POPIA regulations.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: info@yumcart.com
- Live Chat: Available on our website during business hours.